Remote Product Operations Specialist - Entry Level

Sales Match; Tulsa (OK); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding and training

Regular check-ins with team lead

Career development opportunities

Health coverage and paid leave

Job summary

Sales Match is seeking a Product Operations Associate for a fully remote role based in Oklahoma. The position supports the product operations team, collaborating with product managers and support colleagues to manage requests, track releases, and maintain accurate product data.

Expect a 40-hour week with varying shifts and strong emphasis on clear documentation. Responsibilities include routing requests, updating trackers, analyzing feedback themes, and preparing internal release updates.

Qualifications

• Clear written communication for internal updates and handover notes.
• Ability to organize request details and maintain straightforward trackers.
• Comfort with asking clarifying questions when information is incomplete.
• Familiarity with basic product lifecycle concepts and release readiness.

Responsibilities

• Review incoming requests from queues and identify product involved and action needed.
• Enter requests into Jira with ownership, priority, and next steps.
• Check feedback for duplicates or incomplete details and request clarification.
• Organize feedback into recurring themes, preserving customer context.
• Update release trackers in spreadsheets and Excel, verifying owners and dates.
• Review charts in analytics platforms and note trends without over-interpreting.
• Prepare concise internal release updates with feature names and notes.
• Follow up with owners when updates are missing; escalate as needed.
• Support readiness reviews by organizing questions and actions.
• Finish shifts with clear handover notes and documented progress.

Skills

Written communication

Organization

Questioning and clarification

Team collaboration

Education

High school diploma or equivalent

Job description

Sales Match is seeking a Product Operations Associate for a fully remote role based in Oklahoma. The position supports the product operations team, collaborating with product managers and support colleagues to manage requests, track releases, and maintain accurate product data.

Expect a 40-hour week with varying shifts and strong emphasis on clear documentation. Responsibilities include routing requests, updating trackers, analyzing feedback themes, and preparing internal release updates.