Remote Product Implementation & Training Specialist

Rippling, Inc.; United States; Remote; USD 51,000 - 73,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary Life Insurance

Voluntary long-term/short-term disa

Job summary

DealerOn is seeking a Product Support Specialist to implement new product orders and create training materials. This mid-level, remote role reports to the Implementation Supervisor and supports internal teams and clients.

Responsibilities include becoming the SME for DealerOn products, processing orders for Signals, Apex, ADA, Symphony, and managing client case requests to ensure timely resolution. Collaboration across teams and conducting trainings are expected.

Qualifications

• 1 year of prior experience in website content management.
• Bachelor’s degree or equivalent training.
• Familiarity with DealerOn proprietary technology.
• Exceptional organizational and time-management skills.
• Strong conflict resolution and interpersonal skills.
• Ability to work effectively under pressure and handle change quickly.

Responsibilities

• Process & implement new product orders (Signals, Apex, ADA, Symphony).
• Become the SME within DealerOn’s suite of Products.
• Communicate internally & externally to implement products to completion.
• Manage and document incoming client case requests from live support.
• Identify and de-escalate challenging relationships during joint calls.
• Collaborate with internal teams to improve processes and product functionality.
• Create training materials & process documentation for ancillary products.
• Attend trainings related to product updates.

Skills

Content management

Salesforce

Time management

Communication

Problem solving

Education

Bachelor's degree or equivalent training

Tools

Salesforce

Job description

DealerOn is seeking a Product Support Specialist to implement new product orders and create training materials. This mid-level, remote role reports to the Implementation Supervisor and supports internal teams and clients.

Responsibilities include becoming the SME for DealerOn products, processing orders for Signals, Apex, ADA, Symphony, and managing client case requests to ensure timely resolution. Collaboration across teams and conducting trainings are expected.