Remote Product Applications Specialist — Medical Devices

Haemonetics Corp; Baltimore (MD); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with 6% employer match

Employee stock purchase plan

Flexible time off

Vacation time

Paid sick time

Company holidays

Parental leave

Disability insurance

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics Corp. is seeking a technically skilled individual to provide customer support across an assigned territory, addressing product, quality, and application inquiries.

The role includes developing and delivering technical education and training, and collaborating with senior team members to ensure product adoption and customer success. The candidate should have 1–2 years of experience with medical devices or plasma collection, strong presentation skills, and the ability to train both

Qualifications

• 1–2 years of technical experience with medical devices or clinical experience with plasma collection.
• Strong presentation and communication skills required.
• Experience with customer product integration and training desired.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application inquiries.
• Assist with development or delivery of technical education and product training programs to maintain high training standards.
• Provide training to internal and external customers as needed in partnership with senior team members.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' product portfolio and competitive products.
• Support sales and marketing initiatives to promote product utilization and business objectives.
• Provide technical representation during customer presentations, meetings, and seminars for the sales/account teams.
• Assist in providing technical, quality, and regulatory support for the product portfolio within the territory.
• Support product implementations and onboarding activities with senior members and cross-functional partners.
• Act as liaison between customers and internal teams by conveying feedback and product-related opportunities.

Skills

Technical support

Presentation skills

Customer training

Cross-functional teamwork

Education

Bachelor's degree in biomedical/ electrical/ computer engineering or technical discipline

Job description

Haemonetics Corp. is seeking a technically skilled individual to provide customer support across an assigned territory, addressing product, quality, and application inquiries.

The role includes developing and delivering technical education and training, and collaborating with senior team members to ensure product adoption and customer success. The candidate should have 1–2 years of experience with medical devices or plasma collection, strong presentation skills, and the ability to train both