Remote Process Improvement Consultant — Health Benefits

TELUS; United States; Teletrabalho; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

TELUS Health is seeking a Process Improvement Consultant to standardize processes and lead end-to-end projects for new products and major change programs. You will work with business, IT, and compliance teams to translate needs into streamlined processes and supporting tools.

The role emphasizes developing process assets, dashboards, and training materials while driving continuous improvement and change management across the organization.

Qualificações

• Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred).
• Strong analytical mindset with excellent attention to detail.
• Basic proficiency in Microsoft Office Suite, particularly Excel.
• Effective written and verbal communication skills.
• Demonstrated ability to learn new systems and processes quickly.
• Strong organizational and time management abilities.
• Comfort working both independently and as part of a team.

Responsabilidades

• Lead process-standardization initiatives – evaluate current workflows, identify improvement opportunities, and design repeatable, best-practice processes that increase efficiency and quality.
• Own end-to-end project delivery for new products, system implementations, and major change programs, ensuring schedules, milestones, and deliverables stay on track; proactively alert stakeholders when risks arise.
• Conduct requirements analysis and solution design – work with business owners and technical teams to translate business needs into streamlined, standardized processes and supporting tools.
• Develop and maintain a repository of process assets – create process maps, SOPs, templates, and reporting dashboards that enable consistent execution and knowledge sharing.
• Facilitate cross-functional collaboration – partner with operations, IT, product, and compliance groups to align process changes with technology enablement and regulatory requirements.
• Measure and report improvement outcomes – define key performance indicators, collect data, and present results that demonstrate value-add (e.g., cycle-time reduction, error-rate decline, cost savings).
• Coach and mentor team members – provide guidance on Lean,Six Sigma, or other improvement methodologies, fostering a culture of continuous improvement throughout the organization.
• Support change management – develop communication plans, training materials, and rollout strategies to ensure successful adoption of new processes and tools.

Conhecimentos

Analytical mindset

Excel

Written and verbal communication

Learning new systems

Organizational skills

Time management

Team collaboration

Process improvement knowledge

Formação académica

Bachelor's degree (any field)

Ferramentas

SQL

Data visualization tools

Advanced Excel

Descrição da oferta de emprego

TELUS Health is seeking a Process Improvement Consultant to standardize processes and lead end-to-end projects for new products and major change programs. You will work with business, IT, and compliance teams to translate needs into streamlined processes and supporting tools.

The role emphasizes developing process assets, dashboards, and training materials while driving continuous improvement and change management across the organization.