Process Improvement Consultant (Health and Welfare US Benefits Outsourcing)

TELUS Health; Boston (MA); Remote; USD 90,000 - 140,000; Full time

Job summary

TELUS Health is seeking a Process Improvement Consultant to work remotely from anywhere in the USA or Canada. You’ll standardize processes, lead new product implementations, and drive continuous improvement across operations, IT, and compliance teams.

A strong Lean/Six Sigma background and data-driven mindset will help you optimize cycle times and reduce errors. The role emphasizes collaboration, analytical rigor, and training materials development to support change management.

Qualifications

• Bachelor's degree required; business, HR, finance or related fields preferred.
• Strong analytical mindset with excellent attention to detail.
• Proficiency in Excel and data analysis tools.
• Effective written and verbal communication skills.
• Demonstrated ability to learn new systems quickly.
• Strong organizational and time management abilities.

Responsibilities

• Lead process-standardization initiatives and design best-practice processes.
• Own end-to-end delivery for new products, implementations, and change programs.
• Conduct requirements analysis and translate business needs into processes and tools.
• Develop and maintain process assets: maps, SOPs, templates, dashboards.
• Facilitate cross-functional collaboration with operations, IT, product, and compliance.
• Measure outcomes with KPIs and report value additions like cycle-time and cost savings.
• Coach team members on Lean, Six Sigma and continuous improvement.
• Support change management with communication plans and training materials.

Skills

Analytical mindset

Attention to detail

Excel

Communication

Team collaboration

Time management

Education

Bachelor's degree

Tools

SQL

Data visualization

Advanced Excel

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

Work remotely from anywhere in the USA or Canada—no relocation required!

TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces.

Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

As a Process Improvement Consultant, you’ll serve as both a subject‑matter expert and a strategic change agent, driving standardization, leading new‑product and implementation projects, and championing continuous‑process enhancements across the organization.

What You’ll Do

• Lead process‑standardization initiatives – evaluate current workflows, identify improvement opportunities, and design repeatable, best‑practice processes that increase efficiency and quality.
• Own end‑to‑end project delivery for new products, system implementations, and major change programs, ensuring schedules, milestones, and deliverables stay on track; proactively alert stakeholders when risks arise.
• Conduct requirements analysis and solution design – work with business owners and technical teams to translate business needs into streamlined, standardized processes and supporting tools.
• Develop and maintain a repository of process assets – create process maps, SOPs, templates, and reporting dashboards that enable consistent execution and knowledge sharing.
• Facilitate cross‑functional collaboration – partner with operations, IT, product, and compliance groups to align process changes with technology enablement and regulatory requirements.
• Measure and report improvement outcomes – define key performance indicators, collect data, and present results that demonstrate value‑add (e.g., cycle‑time reduction, error‑rate decline, cost savings).
• Coach and mentor team members – provide guidance on Lean, Six Sigma, or other improvement methodologies, fostering a culture of continuous improvement throughout the organization.
• Support change management – develop communication plans, training materials, and rollout strategies to ensure successful adoption of new processes and tools.

You have…

• Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred)
• Strong analytical mindset with excellent attention to detail
• Basic proficiency in Microsoft Office Suite, particularly Excel
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Comfort working both independently and as part of a team

What You Bring…

• Self-motivated attitude with genuine desire for professional growth
• Natural problem‑solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast‑paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail‑oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

Nice to Have

• Internship or coursework in benefits administration, human resources, or data analysis
• Previous experience with database management or data processing
• Familiarity with healthcare or group benefits concepts
• Experience with project coordination or administrative support roles
• Knowledge of SQL, data visualization tools, or advanced Excel functions
• Customer service or client support experience
• Professional certifications in HR, benefits, or related fields
• Experience working in a consulting or client services environment
• Understanding of compliance requirements in benefits administration
• Bilingual capabilities

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.