Remote Process Consultant - Contract, Process Improvement

AMG & Associates, Inc.; Boston (MA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

AMG & Associates, Inc. seeks a Process Consultant to evaluate business processes, identify inefficiencies, and develop practical improvements to boost efficiency, quality, and productivity.

The role involves working with cross-functional teams to assess workflows and implement sustainable solutions. The ideal candidate has strong analytical and problem-solving skills, excellent communication, and a track record of delivering actionable process improvements and clear documentation.

Qualifications

• 3+ years of experience in process consulting, business analysis, operations, or related discipline.
• Strong understanding of business process analysis, workflow design, process optimization, and operational improvement.
• Experience developing process maps, workflow diagrams, standard operating procedures, and process documentation.
• Strong analytical and problem-solving skills with ability to identify root causes and develop practical solutions.
• Experience gathering business requirements and translating them into actionable process recommendations.
• Excellent written and verbal communication skills.

Responsibilities

• Analyze existing business processes, workflows, procedures, and operating models to identify inefficiencies and improvement opportunities.
• Conduct process assessments, interviews, workshops, and stakeholder discussions to understand requirements and challenges.
• Document current-state and future-state processes using process maps, flowcharts, and workflow diagrams.
• Identify bottlenecks, redundancies, control gaps, and opportunities for automation.
• Develop recommendations and improvement strategies aligned with organizational objectives and priorities.
• Collaborate with leaders and teams to design effective process solutions.
• Develop and maintain standard operating procedures, process documentation, and workflow specifications.
• Support process redesign, optimization, standardization, and transformation initiatives.
• Evaluate impact of changes on people, systems, costs, and performance.
• Establish process performance metrics and reporting mechanisms.
• Analyze operational data to identify root causes and support evidence-based recommendations.
• Facilitate process improvement workshops and requirements-gathering activities.
• Support change management activities and adoption of new processes and tools.

Skills

Analytical thinking

Problem solving

Cross-functional teamwork

Stakeholder management

Communication skills

Project management

Education

Bachelor's degree in related field

Tools

Visio

Excel

PowerPoint

ERP systems

CRM platforms

BI tools

Job description

AMG & Associates, Inc. seeks a Process Consultant to evaluate business processes, identify inefficiencies, and develop practical improvements to boost efficiency, quality, and productivity.

The role involves working with cross-functional teams to assess workflows and implement sustainable solutions. The ideal candidate has strong analytical and problem-solving skills, excellent communication, and a track record of delivering actionable process improvements and clear documentation.