Remote ProAdmin QA & Client Support Specialist

Perseus Group; United States; Remote; USD 108,000 - 132,000; Full time

Job summary

WinTech, part of Perseus Group within Constellation Software, seeks an experienced ProAdmin Testing & Client Support Specialist. The role focuses mainly on testing and QA for ProAdmin, with additional duties supporting and training clients (onsite, virtual, or via email).

The ideal candidate has DB pension domain experience, strong communication, and the ability to manage client projects and documentation across remote engagements in the United States.

Qualifications

• Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role
• Expertise in DB plan document interpretation and setup
• Working knowledge of actuarial concepts and benefit calculations
• Experience with DB administration workflows in outsourcing and client environments
• Previous experience with development of general benefit calculation tools
• Expertise of creation of participant forms and letters
• Knowledge of current US defined benefit administration rules, regulations and calculations

Responsibilities

• Testing & Quality Assurance: Conduct testing of ProAdmin enhancements and client solutions (e.g, complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and help features)
• Client Support & Consulting: Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices
• Client Engagement: Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation, and collaborate with internal teams and clients to manage projects effectively.
• Training: Verify ProAdmin training manual changes, participate in ProAdmin web training development, participate in user training (both onsite and virtually).
• Development & Programming: Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements (ProAdmin uses APL; programming experience is not required.)

Skills

Quality assurance testing

Client support

Training clients

Documentation

Project coordination

Tools

ProAdmin

ProVal

ProAdmin Desktop

ProAdmin Server

Job description

WinTech, part of Perseus Group within Constellation Software, seeks an experienced ProAdmin Testing & Client Support Specialist. The role focuses mainly on testing and QA for ProAdmin, with additional duties supporting and training clients (onsite, virtual, or via email).

The ideal candidate has DB pension domain experience, strong communication, and the ability to manage client projects and documentation across remote engagements in the United States.