Remote PRN Call Center Specialist – Patient Support

BJC HealthCare; St. Louis (MO); Remote; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental & vision insurance

Disability insurance

401(k) with company match

Tuition assistance

Paid time off

Adoption assistance

Job summary

BJC HealthCare seeks a PRN Remote Call Center Specialist to handle a high volume of patient inquiries and referrals. You will support hospital marketing efforts through referrals, event registrations and MyChart assistance, while upholding HIPAA privacy and delivering exceptional customer service.

The role is PRN with availability Monday–Friday, 8a–6p. Join a leading health system serving the greater St. Louis region and beyond.

Qualifications

• Handles high volume of customer inquiries and uses customer service skills to identify, research and respond to inquiries.
• Maintains professionalism, positive tone and high level of service in calls and emails.
• HIPAA privacy and security data handling ensures patient information is protected.

Responsibilities

• Manage high volume of inbound/outbound calls, emails, chat and other contacts.
• Meet performance targets: abandoned call rate, speed of answer, response time and transaction time.
• Provide accurate data entry and documentation of all interactions.
• Communicate professionally with patients, providers, staff and external entities.

Skills

Customer service

Education

High School Diploma or GED

Tools

Job description

BJC HealthCare seeks a PRN Remote Call Center Specialist to handle a high volume of patient inquiries and referrals. You will support hospital marketing efforts through referrals, event registrations and MyChart assistance, while upholding HIPAA privacy and delivering exceptional customer service.

The role is PRN with availability Monday–Friday, 8a–6p. Join a leading health system serving the greater St. Louis region and beyond.