Remote Patient Access Specialist

MedicalVirtual; St. Louis (MO); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Job summary

BJC Medical Group in Saint Louis, MO, seeks a Full Time Remote Customer Service Specialist. Must live within 1 hour of St. Louis and be available for 8:00am–4:30pm, Mon–Fri. This role handles patient inquiries, scheduling, and insurance questions while protecting patient privacy.

Responsibilities include navigating the EHR, verifying demographic data, and coordinating with clinical staff to meet patient needs. Prior healthcare or call center experience is preferred.

Qualifications

• 2–5 years of experience in customer service or healthcare settings.
• Typing speed of 35 wpm with ≥90% accuracy.
• Familiarity with HIPAA and patient privacy requirements.

Responsibilities

• Handle a high volume of inbound calls for BJCMG practices.
• Validate and document demographic and financial information in the EHR.
• Maintain patient privacy and HIPAA compliance during data entry.

Skills

Customer service

Healthcare experience

Call center

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

BJC Medical Group in Saint Louis, MO, seeks a Full Time Remote Customer Service Specialist. Must live within 1 hour of St. Louis and be available for 8:00am–4:30pm, Mon–Fri. This role handles patient inquiries, scheduling, and insurance questions while protecting patient privacy.

Responsibilities include navigating the EHR, verifying demographic data, and coordinating with clinical staff to meet patient needs. Prior healthcare or call center experience is preferred.