Remote Print & Mail Transformation Lead

Eliassen Group; Hagåtña (GU); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Pre-tax accounts

401(k) with match

Sick time

Job summary

Eliassen Group is seeking a Program Manager for Print & Mail Operations, fully remote, to lead a large-scale transformation of print and mail from internal facilities to a strategic third-party vendor. The role requires driving transition roadmaps, governance, and cross-functional collaboration to ensure smooth onboarding and ongoing service delivery.

The position emphasizes regulatory compliance, customer experience, and digital transformation to reduce print dependency.

Qualifications

• 8+ years in Program/Project Management, Operations Leadership, or Delivery Management.
• Experience leading large-scale transformations, outsourcing, or vendor transitions.
• Experience managing third-party vendors and service delivery organizations.
• Strong understanding of production operations, process improvement, and operational governance.
• Proven ability to manage complex cross-functional programs with multiple stakeholders.
• Experience developing executive presentations, status reporting, and steering committee communications.
• Pref: experience in print, mail, document services, or customer communications management.
• Pref: banking/financial services, regulated industries knowledge.

Responsibilities

• Lead the migration of print and mail operations from internal facilities to a strategic third-party vendor.
• Develop and execute a comprehensive transition roadmap with timelines, milestones, risk management, and stakeholder communications.
• Coordinate facility shutdown activities with minimal disruption to customers and business operations.
• Capture institutional knowledge and operational expertise from retiring team members.
• Establish governance structures and executive reporting mechanisms across the program lifecycle.
• Drive cross-functional coordination among Operations, Technology, Product, Compliance, Customer Experience, and Vendor teams.
• Serve as the primary business owner and operational leader for the outsourced print and mail relationship.
• Manage vendor performance against SLAs, quality targets, production schedules, and customer commitments.
• Ensure timely delivery of customer communications generated from core banking systems.
• Lead operational reviews, performance assessments, issue resolution, and continuous improvement.
• Represent the voice of the customer and operations in strategic decisions.
• Monitor customer service metrics and operational performance to identify improvements.
• Drive enhancements that improve delivery quality, reduce defects, and increase customer satisfaction.
• Evaluate and implement operational efficiencies that improve throughput and reduce costs.
• Identify opportunities to reduce paper-based communications through digital adoption.
• Partner with product, technology, and business stakeholders to modernize customer communication processes.
• Manage business requirements intake, prioritization, and backlog planning for print, mail, and digital communications.
• Translate operational needs into actionable business requirements and implementation plans.
• Develop understanding of files, workflows, and data feeds from core banking systems.
• Ensure production processes remain compliant with regulatory, operational, and customer service requirements.
• Support change management, system enhancements, testing, and production readiness.

Skills

Vendor management

Executive communication

Cross-functional leadership

Process improvement

Regulatory compliance

Change management

Digital transformation

Banking/FS knowledge

Job description

Eliassen Group is seeking a Program Manager for Print & Mail Operations, fully remote, to lead a large-scale transformation of print and mail from internal facilities to a strategic third-party vendor. The role requires driving transition roadmaps, governance, and cross-functional collaboration to ensure smooth onboarding and ongoing service delivery.

The position emphasizes regulatory compliance, customer experience, and digital transformation to reduce print dependency.