Remote Principal Ops Coordinator — Dealer Support & Billing

Capital One; Olympia (WA); Remote; USD 57,000 - 65,000; Full time

Job summary

Capital One seeks a Product Support & Resolution Principal Ops Coordinator for its Empower Dealer Success team, work from home. You will handle end-to-end billing, dealer navigator and product support, and responsive communication with dealers and internal teams.

Responsibilities include issue investigation, escalation when needed, and collaboration with vendors and product teams to improve processes and customer satisfaction. Must meet work-from-home tech requirements and availability.

Qualifications

• 3+ years in customer service or call center roles.
• 2+ years in the financial sector.
• 1+ year using Google Sheets.

Responsibilities

• Handle end-to-end billing and dealer support workflows.
• Provide Dealer Navigator and product support via call/chat.
• Escalate issues as needed and document resolutions.
• Collaborate with product teams and vendors to improve service.
• Maintain service levels and manage workload efficiently.

Skills

Customer service

Call center experience

Google Sheets

Financial industry experience

Auto finance experience

Education

High School Diploma or GED

Tools

JIRA

Salesforce

Job description

Capital One seeks a Product Support & Resolution Principal Ops Coordinator for its Empower Dealer Success team, work from home. You will handle end-to-end billing, dealer navigator and product support, and responsive communication with dealers and internal teams.

Responsibilities include issue investigation, escalation when needed, and collaboration with vendors and product teams to improve processes and customer satisfaction. Must meet work-from-home tech requirements and availability.