Remote Product Support and Dealer Success Coordinator

Capital One; United States; Remote; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Product Support & Regulation Principal Ops Coordinator for the Empower Dealer Success Team, working from home. The role focuses on end-to-end billing and dealer navigator support, with strong emphasis on customer service, process adherence, and cross-functional collaboration.

Responsibilities include collaborating with product teams, ensuring compliance with standards, and driving continuous improvement.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of customer service or call center experience.
• At least 2 years in the financial industry.
• At least 1 year using Google Sheets.

Responsibilities

• Execute E2E billing support.
• Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls.
• Establish and foster relationships with EDS vendors - web hosts and inventory aggregators.
• Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement.
• Respond promptly and professionally to customers and discern when to escalate.

Skills

Customer service

Call center experience

Financial industry knowledge

Education

High School Diploma or GED

Tools

Google Sheets

JIRA

Salesforce

Job description

Capital One is seeking a Product Support & Regulation Principal Ops Coordinator for the Empower Dealer Success Team, working from home. The role focuses on end-to-end billing and dealer navigator support, with strong emphasis on customer service, process adherence, and cross-functional collaboration.

Responsibilities include collaborating with product teams, ensuring compliance with standards, and driving continuous improvement.