Remote Principal Ops Coordinator - Product & Dealer Support

Capital One; Honolulu (HI); Remote; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Product Support & Resolution Principal Ops Coordinator for the Empower Dealer Success Team. This 100% remote role focuses on dealer resolutions, Navigator support, billing, and product assistance for our dealer partners.

Responsibilities include end-to-end billing support, inbound/outbound calls, and collaboration with product teams to improve processes and customer satisfaction.

Qualifications

• 3+ years of customer service or call center experience.
• 2+ years of experience in financial industry.
• 1+ year of experience using Google Sheets.

Responsibilities

• Execute end-to-end billing support.
• Provide dealer navigator and product support via call/chat with inbound/outbound calls.
• Maintain relationships with EDS vendors and ensure smooth onboarding and servicing.

Skills

Customer service

Call center

Communication

Education

High School Diploma or GED

Tools

Google Sheets

Job description

Capital One is seeking a Product Support & Resolution Principal Ops Coordinator for the Empower Dealer Success Team. This 100% remote role focuses on dealer resolutions, Navigator support, billing, and product assistance for our dealer partners.

Responsibilities include end-to-end billing support, inbound/outbound calls, and collaboration with product teams to improve processes and customer satisfaction.