Remote Principal National Support Engineer II

Fujifilm; Providence (RI); On-site; USD 110,000 - 131,000; Full time

Job summary

FUJIFILM Healthcare Americas Corporation is seeking a Principal National Support Engineer II to provide the highest level of technical expertise across imaging and informatics products. The role supports the Technical Assistance Center (TAC) and collaborates with Development, Upgrade, and Project Engineering to resolve critical customer issues and to publish timely documentation.

The position emphasizes on-call availability after hours, cross-functional collaboration, and escalation management

Responsibilities

• Lead major incident resolution efforts, taking ownership of the most critical customer cases end-to-end.
• Act as a designated Subject Matter Expert (SME) for specific product areas, providing advanced guidance to peers and junior engineers.
• Deep Technical Individual Contributor: expert troubleshooter and primary interface for complex escalations, mastering 3 core product lines and supporting multiple products.
• Mentor and guide junior technical support engineers, contributing to their technical development.
• Provide advanced technical training to the TAC, Upgrade and Project Engineer teams.
• Review and triage escalations from TAC for domestic and international customers, presenting issues to development and driving to resolution.

Job description

FUJIFILM Healthcare Americas Corporation is seeking a Principal National Support Engineer II to provide the highest level of technical expertise across imaging and informatics products. The role supports the Technical Assistance Center (TAC) and collaborates with Development, Upgrade, and Project Engineering to resolve critical customer issues and to publish timely documentation.

The position emphasizes on-call availability after hours, cross-functional collaboration, and escalation management