Principal AI Solutions Architect — Remote (Customer Success)

Ladders; USA; Remote; USD 134.000 - 236.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible remote work options

401(k) matching program

Adoption Assistance

Zusammenfassung

Ladders is seeking a Principal AI Solutions Architect, Customer Success to guide the design and delivery of AI-enabled solutions for enterprise clients. You will partner with executives, technical teams, and customer stakeholders to translate business goals into scalable architectures and actionable implementation plans.

This remote US role accelerates AI adoption through proofs of concept, post-launch optimization, and responsible AI practices, with emphasis on security and compliance.

Qualifikationen

• 8+ years of experience in CX, CRM, or AI solutions in enterprise environments.
• Expertise in cloud platforms AWS, Azure, or GCP.
• Experience with APIs and modern integration patterns (REST/JSON).
• Ability to translate business needs into scalable technical solutions.

Aufgaben

• Lead the delivery of AI solutions that enhance customer experience and operational performance.
• Translate business objectives into scalable AI architectures that support efficiency and ROI.
• Design data integration patterns to enable seamless cross-platform orchestration.
• Align cross-functional stakeholders to drive AI adoption and successful implementation.
• Deliver rapid proofs of concept and minimum viable products.
• Iterate on post-launch AI solutions to improve accuracy and business impact.
• Advise customers on AI architecture and long-term transformation strategies.
• Promote responsible AI practices aligned with security and compliance standards.

Kenntnisse

CX/CRM experience

AI solutions

Executive stakeholder engagement

Cloud platforms

APIs & integrations

Translating business needs

Solution architecture

Ambiguity handling

Tools

AWS

Azure

GCP

REST/JSON

Jobbeschreibung

Ladders is seeking a Principal AI Solutions Architect, Customer Success to guide the design and delivery of AI-enabled solutions for enterprise clients. You will partner with executives, technical teams, and customer stakeholders to translate business goals into scalable architectures and actionable implementation plans.

This remote US role accelerates AI adoption through proofs of concept, post-launch optimization, and responsible AI practices, with emphasis on security and compliance.