Remote Principal Customer Success Leader

Certinia; Charlotte (TX); Remote; USD 120,000 - 170,000; Full time

Job summary

Certinia seeks a Principal Customer Success Manager to guide high-value customers post-sale, aligning business outcomes with Certinia’s SaaS capabilities. You will lead executive reviews, drive adoption, and manage risk while identifying expansion opportunities.

With 10+ years in customer success or strategic consulting and a strong executive presence, you will partner with Sales and Product to shape growth strategies and ensure client ROI.

Qualifications

• Progressive experience in customer success or strategic consulting on multi-million dollar enterprise accounts.
• Proven ability to map executive stakeholders and influence decision-makers.
• Experience delivering ROI analysis, business cases, and value-based strategies to C-level executives.

Responsibilities

• Lead post-sale journeys, ensuring value realization and product adoption across strategic accounts.
• Develop and execute Strategic Account Plans aligned with customer goals and Certinia capabilities.
• Lead Executive Business Reviews and monitor health metrics to identify risks and opportunities.

Skills

Strategic account planning

Executive stakeholder engagement

Value realization

Risk management

Cross-functional collaboration

Negotiation & upsell

Problem solving

Executive communication

B2B SaaS knowledge

Presentation skills

Education

Bachelor's degree in Business/Technology or related field

Tools

Salesforce

Certinia PSA/ERP knowledge

Job description

Certinia seeks a Principal Customer Success Manager to guide high-value customers post-sale, aligning business outcomes with Certinia’s SaaS capabilities. You will lead executive reviews, drive adoption, and manage risk while identifying expansion opportunities.

With 10+ years in customer success or strategic consulting and a strong executive presence, you will partner with Sales and Product to shape growth strategies and ensure client ROI.