Director, Post-Sales Strategy & Growth Alignment

Certinia; United States, Northern America, Americas; Hybrid; USD 180,000 - 210,000; Full time

Job summary

Certinia is seeking a Director of Post-Sales Strategy & Business Alignment to unite Product, GTM, and post-sales functions. This leadership role drives governance, cross-functional decision rights, and scalable operations across PS, CS, Education, and Support to align offerings with sales and customer success goals.

The role emphasizes building a high-performing team, shaping maturity models, and partnering with marketing and sales to ensure cohesive, data-driven growth across the post-sales

Qualifications

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Responsibilities

• Own SRBR (Solution/Strategic Roadmap) and NPI release readiness for post-sales to accelerate product adoption.
• Lead SRBR cadences with Product to ensure post-sales visibility on roadmap direction and feedback loops.
• Partner with GTM/Sales to align services offerings with sales motions and pricing.
• Drive governance and escalation processes to resolve roadmap conflicts affecting post-sales.
• Own the lifecycle for post-sales methods, SOPs, and maturity models across PS, CS, Education, and Support.
• Scale a high-performing cross-functional team and manage cross-functional governance across Product, GTM, Marketing and post-sales functions.

Job description

Certinia is seeking a Director of Post-Sales Strategy & Business Alignment to unite Product, GTM, and post-sales functions. This leadership role drives governance, cross-functional decision rights, and scalable operations across PS, CS, Education, and Support to align offerings with sales and customer success goals.

The role emphasizes building a high-performing team, shaping maturity models, and partnering with marketing and sales to ensure cohesive, data-driven growth across the post-sales