Remote Preventive Care Operations Manager

CenterWell Home Health; Goldsboro (NC); Remote; USD 93,000 - 128,000; Full time

Job summary

CenterWell Home Health is seeking an Operations Manager to oversee the day-to-day management of the in-home preventive care program and translate requirements into reliable workflows for field clinicians. This primarily remote role requires living near Raleigh, NC, with occasional local travel for team meetings and clinician ride-alongs.

The role combines people leadership, program operations, partner management, and continuous process improvement, ensuring eligible patients access preventive

Qualifications

• Bachelor’s degree in healthcare administration, business, operations, nursing, or related field.
• Experience in healthcare operations leading or coordinating a clinical or operational team.
• Ability to manage multiple systems, trackers, reports while troubleshooting issues.
• Strong communication, training, organization, and problem-solving skills.
• Proficiency with learning healthcare portals, dashboards, and device workflows.
• Valid driver’s license, auto insurance and reliable transportation.

Responsibilities

• Own daily operations for the Preventive Health Visit program.
• Monitor operational work queues and trackers to identify barriers, aging items, incomplete steps, and opportunities to improve process.
• Develop and maintain practical workflows, job aids, escalation paths, and standard work as the program grows.
• Coordinate issue resolution involving member eligibility, demographic or address changes, scheduling, visit documentation, test-kit status, device reports, and other operational exceptions.
• Lead and support clinicians and operational staff assigned to the program, establishing clear priorities, service expectations, and accountability for assigned work.
• Manage paid time off approvals, time sheets, Workday tasks, workload coordination, and day-to-day staff questions.
• Partner with clinical leadership to reinforce safe and patient-centered care.
• Track operational performance and provide clear updates to stakeholders.

Skills

Healthcare operations

People leadership

Multi-system management

Communication skills

Dashboards familiarity

Device workflows

Driver's license

Education

Bachelor’s degree in healthcare administration, business, operations, nursing, or related field

Tools

Workday

Athena

Job description

CenterWell Home Health is seeking an Operations Manager to oversee the day-to-day management of the in-home preventive care program and translate requirements into reliable workflows for field clinicians. This primarily remote role requires living near Raleigh, NC, with occasional local travel for team meetings and clinician ride-alongs.

The role combines people leadership, program operations, partner management, and continuous process improvement, ensuring eligible patients access preventive