Elite Premium Support Consultant

Industrial Scientific Corporation; Northern (KY); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Job summary

ServiceChannel, part of Fortive, seeks a Premium Support Consultant to work with assigned clients, helping them maximize the value of our software and platforms. You will be the primary contact for guidance, troubleshooting, and escalation to the support team.

You will lead support efforts, identify training opportunities, and collaborate with Success, Account Managers, and Training Managers to deliver client-focused product training and best practices.

Qualifications

• Excellent command in English, spoken and written.
• Attention to detail in capturing information and documenting processes.
• Efficient learner, adaptable to new tasks and feedback.
• 1–2 years Facility maintenance knowledge, CMMS administration, customer service and software support experience preferred.
• Bachelor’s Degree or equivalent work experience.
• Punctuality and on-time attendance are required.
• Teamwork and cross-training across teams are encouraged.
• Comfort with remote participation in meetings.

Responsibilities

• Provide premier support to designated clients and serve as their primary contact.
• Lead Analyst Team in supporting clients and guiding best practices.
• Identify training opportunities and business process improvements.
• Troubleshoot issues, locate bottlenecks, and submit bugs to Development.
• Coordinate with Success Manager and Account Manager to create ad hoc training for clients.

Skills

English Proficiency

Attention to Detail

Efficiency

Team Collaboration

Education

Bachelor's Degree or equivalent

Tools

CMMS administration

Job description

ServiceChannel, part of Fortive, seeks a Premium Support Consultant to work with assigned clients, helping them maximize the value of our software and platforms. You will be the primary contact for guidance, troubleshooting, and escalation to the support team.

You will lead support efforts, identify training opportunities, and collaborate with Success, Account Managers, and Training Managers to deliver client-focused product training and best practices.