Remote Senior CS Lead - SLA & Training Champion

Purple Rain; Oregon (WI); Hybrid; USD 34,440 - 48,216; Part time

Job summary

Purple Rain is looking for a Senior Support Specialist to lead and improve our customer support team. You'll manage a small group of support executives and engage directly with customers to solve their issues. This role allows for a flexible schedule, with up to 20 hours of work per week, enabling you to work from anywhere in the United States.

The ideal candidate will have excellent communication skills, empathy, and at least three years of experience in customer support, particularly in web-based environments.

Qualifications

• Excellent written communication skills.
• Strong sense of empathy is essential.
• 3+ years experience in customer support with web-based tools.

Responsibilities

• Manage a team of customer support executives.
• Train them in best practices.
• Handle direct support queries via email and chat.

Skills

Written communication skills

Empathy

Experience with web-based customer support tools

Experience with SaaS

Customer support experience

Job description

Purple Rain is looking for a Senior Support Specialist to lead and improve our customer support team. You'll manage a small group of support executives and engage directly with customers to solve their issues. This role allows for a flexible schedule, with up to 20 hours of work per week, enabling you to work from anywhere in the United States.

The ideal candidate will have excellent communication skills, empathy, and at least three years of experience in customer support, particularly in web-based environments.