Remote Post-Implementation CRM Lead | Trusted Advisor

Veeva Systems, Inc.; Raleigh, Northern (NC, KY); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a seasoned Post-Implementation Consultant to own the evolution of our clients' CRM ecosystems.

You will serve as a dedicated technical lead for multiple live clients, translating complex business strategies into scalable configurations while managing a billable book of work remotely. You will act as a Trusted Advisor, delivering end-to-end configuration, architectural guidance, and proactive recommendations on system optimization.

Qualifications

• 3+ years of billable consulting with a client-facing role.
• Hands-on experience configuring CRM software (Salesforce or Veeva).
• Ability to work autonomously in a remote capacity.
• Excellent communication with non-technical stakeholders.

Responsibilities

• Lead end-to-end configuration and deployment of CRM enhancements.
• Act as technical architect ensuring best practices and timelines.
• Translate business requests into design and specifications.
• Serve as trusted advisor to client stakeholders with proactive optimization recommendations.
• Maintain high utilization by managing multiple clients in a shared-dedicated capacity.
• Conduct impact assessments for product releases and advise on feature interactions.
• Address technical escalations and implement fixes.

Skills

Billable consulting

Client leadership

Communication mastery

Autonomous work

Tools

Salesforce

Veeva CRM

Apex

LWC

Data integration

Job description

Veeva Systems, Inc. is seeking a seasoned Post-Implementation Consultant to own the evolution of our clients' CRM ecosystems.

You will serve as a dedicated technical lead for multiple live clients, translating complex business strategies into scalable configurations while managing a billable book of work remotely. You will act as a Trusted Advisor, delivering end-to-end configuration, architectural guidance, and proactive recommendations on system optimization.