POS Tech Support Specialist

nabancard; United States; Remoto; USD 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) + match

Mental health support

Parental leave

Education assistance

Lifestyle spending account

Descrizione del lavoro

North is seeking a POS Technical Support Specialist II for a remote US-wide role. You will support clients using Oracle Simphony and other POS systems, configure hardware, and manage inventory while ensuring world-class service.

The ideal candidate has 3+ years in call center support of Oracle Simphony, 2+ years in technical customer service, and strong communication skills. A high school diploma is required, and familiarity with MS Office or Google Suite is preferred.

Competenze

• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• High school diploma or equivalent.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Mansioni

• Support clients operating Oracle Simphony and other POS systems for hardware, software or networking questions.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Assist team members in tracking all inventory, including RMAs.

Conoscenze

Simphony POS

Call center support

Technical support

Customer service

Communication skills

Office suite

Formazione

High school diploma

Descrizione del lavoro

POS Technical Support Specialist II

North Hospitality- Remote

*One evening shift and one weekend shift per week required*

This role requires direct technical support experience with Simphony or Micros Res3700 POS system.

Join our mission to build the largest suite of credit card processing and merchant services. It's one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Lets go North, together.

The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.

What you'll be doing:

• Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Perform filing of electronic documents and ensure stored information is accurate and complete.
• Assist team members in tracking all inventory, including RMAs.

What we need from you:

• High school diploma or equivalent.
• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Hourly Range: $20.00- $28.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer:

• Medical, Dental, & Vision Coverage
• Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.

Lets go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com