Remote POS Systems Administrator – Multi-Site

whitewater; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401(k) match

Life insurance

Advancement

Free weekly car washes

Job summary

Whitewater is seeking a Point of Sale (POS) Administrator to own and optimize our multi-location POS environment, including DRB SiteWatch, Patheon, and ICS. You will configure items, pricing, memberships, and promotions, test changes, and provide Level 3 troubleshooting to ensure reliable operations.

In this remote, full-time role, you will train site leaders, create SOPs, monitor performance, and partner with internal teams to improve processes and customer experiences across locations.

Qualifications

• 2+ years administering or supporting a car wash POS system; DRB SiteWatch experience required.
• 3+ years IT or technical support experience preferred.
• High school diploma or equivalent.
• Strong knowledge of POS systems, hardware, software, networking, and connectivity.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve issues.
• Excellent attention to detail, organization, communication, and interpersonal skills.

Responsibilities

• Own and administer DRB SiteWatch, Patheon, and ICS POS systems across all locations.
• Manage end-to-end POS configuration, including items, pricing, packages, memberships, promotions, discounts, and site settings.
• Test and validate all POS changes before launch to ensure accuracy and functionality.
• Provide advanced Level 3 troubleshooting and technical support for POS terminals, kiosks, payment systems, hardware, software, and connectivity issues.
• Serve as the primary liaison with POS vendors and DRB Support for escalated system issues.
• Maintain data integrity, configuration records, testing documentation, and audit trails across all locations.
• Train site leaders and team members on POS functionality, system changes, and new processes.
• Create and maintain SOPs, training materials, and quick-reference guides.
• Monitor POS performance and provide reporting related to sales, memberships, transactions, pricing, renewals, and discounts.
• Partner with internal teams to identify process improvements, system efficiencies, and opportunities to enhance the customer experience.

Skills

POS administration

Troubleshooting

Multi-location support

Vendor liaison

Education

High school diploma

Tools

DRB SiteWatch

Patheon

ICS

Job description

Whitewater is seeking a Point of Sale (POS) Administrator to own and optimize our multi-location POS environment, including DRB SiteWatch, Patheon, and ICS. You will configure items, pricing, memberships, and promotions, test changes, and provide Level 3 troubleshooting to ensure reliable operations.

In this remote, full-time role, you will train site leaders, create SOPs, monitor performance, and partner with internal teams to improve processes and customer experiences across locations.