POS Systems & IT Technician — Field Support Expert

ModWash; Chattanooga (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

ModWash is seeking a POS Administrator to support configuration and ongoing maintenance of POS systems and IT infrastructure across car wash locations. You will ensure reliable performance, secure network connectivity, and rapid resolution of issues affecting site operations.

The ideal candidate has 2+ years of POS/IT field experience, hands-on Windows and networking skills, and the ability to travel as needed to stores.

Qualifications

• 2+ years of experience supporting POS systems, IT hardware, or equivalent fieldwork.
• Hands-on experience with Windows-based systems and networking hardware.
• Knowledge of switches, firewalls, DHCP/DNS, Wi-Fi, and server administration.
• Ability to diagnose and repair hardware, wiring, and control systems.
• Experience using remote access tools and IT ticketing systems.
• Valid driver’s license and willingness to travel regularly.

Responsibilities

• Setup, configure, and support POS systems across store locations, including software, kiosks, pay stations, controllers, and backend devices.
• Configure and support remote access and monitoring tools.
• Provide Tier 3 escalated support for POS software, IT systems, and third-party applications.
• Respond to tickets using IT service management software, ensuring timely issue resolution.
• Maintain IT and POS asset inventory, software licensing, procurement of parts, and warranty coordination.
• Support new store openings, POS conversions, cabling, backend configuration, and hardware deployment.
• Troubleshoot and install camera systems, workstations, peripherals, printers, and related site IT equipment.
• Perform system health checks and corrective actions to maintain operational continuity.
• Create and maintain documentation, including system configurations and incident reports.

Skills

POS systems experience

IT hardware

Windows-based systems

Networking hardware

Remote access tools

IT ticketing systems

Travel readiness

Tools

ScreenConnect

RMM platforms

POS software (NXT, Micrologic)

Job description

ModWash is seeking a POS Administrator to support configuration and ongoing maintenance of POS systems and IT infrastructure across car wash locations. You will ensure reliable performance, secure network connectivity, and rapid resolution of issues affecting site operations.

The ideal candidate has 2+ years of POS/IT field experience, hands-on Windows and networking skills, and the ability to travel as needed to stores.