Remote Policyholder Support Pro

Talentoma; North Carolina; Remote; USD 59,000 - 65,000; Full time

Job summary

Talentoma seeks a Policyholder Support Specialist to assist customers with coverage questions, policy details, and renewals. This fully remote North Carolina role blends service with accurate premium handling.

You will work with carrier and agency contacts, document interactions, and follow established workflows to ensure smooth account outcomes. Strong communication and empathy are essential, as is comfort navigating multiple web platforms.

Qualifications

• Experience in policy services, billing support, or customer-facing finance.
• Familiarity with policy terms, coverage, premiums, and renewals.
• Ability to navigate multiple web-based service and account platforms.
• Clear, empathetic communication with customers.
• Remote-work readiness with structured onboarding.

Responsibilities

• Resolution of policyholder questions on premiums, documents, and renewals.
• Review of account records for accuracy and outstanding requests.
• Coordination with carrier contacts and agencies on routine needs.
• Documentation of conversations and outcomes in service platforms.
• Explanation of payment options, notices, and required forms.
• Identification of exceptions and routing to appropriate partners.

Skills

Policy services

Billing support

Customer-facing finance

Remote work experience

Tools

Service platforms

Job description

Talentoma seeks a Policyholder Support Specialist to assist customers with coverage questions, policy details, and renewals. This fully remote North Carolina role blends service with accurate premium handling.

You will work with carrier and agency contacts, document interactions, and follow established workflows to ensure smooth account outcomes. Strong communication and empathy are essential, as is comfort navigating multiple web platforms.