Remote Policy Operations Associate

Talentoma; Georgia; Remote; USD 56,000 - 62,000; Full time

Job summary

Talentoma is seeking a fully remote Associate to streamline policy-change workflows, from intake and record checks to routing, tracker updates, and completion notices. This role supports policy, renewal, premium, and vendor-support operations across a distributed team.

You will work in a remote Georgia-based setup, manage shared trackers, process requests, and coordinate with agencies, carriers, and internal teams to keep operations moving smoothly.

Qualifications

• Experience supporting office, financial-services, or policy operations.
• Proficient with spreadsheets and collaboration tools (Teams/Slack).
• Ability to prioritize a remote work queue and keep stakeholders informed.
• Structured training on internal systems, workflows, and service standards.

Responsibilities

• Receive operational requests, verify required details, and route items to the appropriate internal queue.
• Maintain shared trackers for policy updates, renewal packets, agency inquiries, and service commitments.
• Prepare purchase requests, expense documentation, meeting materials, and routine operational reports.
• Coordinate with agencies, carriers, adjusters, and internal teams to clarify missing records or status updates.
• Review recurring workflow issues and suggest practical improvements to templates, handoffs, and queue practices.

Skills

Remote work discipline

Attention to detail

Prioritization in queue management

Tools

Microsoft Teams

Slack

Cloud-based folders

Job description

Talentoma is seeking a fully remote Associate to streamline policy-change workflows, from intake and record checks to routing, tracker updates, and completion notices. This role supports policy, renewal, premium, and vendor-support operations across a distributed team.

You will work in a remote Georgia-based setup, manage shared trackers, process requests, and coordinate with agencies, carriers, and internal teams to keep operations moving smoothly.