Remote Policy Billing & Service Analyst

illumifin Corporation; Northern (KY); Hybrid; USD 37,000 - 48,000; Full time

Job summary

illumifin Corporation is hiring for a Policy Owner Services role conducted remotely. You will handle billing inquiries, changes, and outreach for group payments, while coordinating with internal departments and external clients.

Minimum qualifications include a college degree or equivalent, 1 year in insurance, and a typing speed of 40+ wpm. Strong customer service and communication skills are essential for success in this role.

Qualifications

• College degree or equivalent work experience.
• 1 year experience in the insurance industry, preferred.
• Must be able to type at least 40+ words per minute.
• Excellent interpersonal and customer service skills.
• Excellent written communication skills.
• Excellent time management and organizational skills with the ability to handle multiple tasks while meeting deadlines.

Responsibilities

• Work the message center, handling billing inquiries and research, processing billing changes, outreach for group payment allocations, and contacting groups about billing and premium inquiries.
• Research and respond to escalated requests.
• Assist with training new and existing team members.
• Communicate daily with various internal departments.
• Communicate with external client contacts and participate in client calls/ meetings as requested by management.
• Contact enrollees to obtain missing information, explain procedures, answer questions, and other inquiries.
• Contact Producers on billing and premium related inquiries.
• Partner with the Service team to ensure procedures are followed.
• Other duties as assigned.

Skills

Typing speed 40+ wpm

Customer service

Interpersonal skills

Written communication

Time management

Education

College Degree or equivalent

Job description

illumifin Corporation is hiring for a Policy Owner Services role conducted remotely. You will handle billing inquiries, changes, and outreach for group payments, while coordinating with internal departments and external clients.

Minimum qualifications include a college degree or equivalent, 1 year in insurance, and a typing speed of 40+ wpm. Strong customer service and communication skills are essential for success in this role.