Bilingual Customer Care & Assessments Specialist

illumifin; Minnesota; On-site; USD 42,000 - 52,000; Full time

Job summary

illumifin is seeking a Bi-lingual Customer Care Professional to support assessment services for insurance company clients. The role involves coordinating telephonic and face-to-face interviews, scheduling appointments, and handling sensitive personal information with discretion.

You will work with underwriters, agents, claimants, and a national network of nurses to ensure timely completion of assessments, maintaining data in illumifin databases and delivering compassionate service.

Qualifications

• Bi-lingual interface with clients and colleagues.
• Ability to handle confidential information with integrity.

Responsibilities

• Field calls from insurers, applicants, claimants, and managers to provide status and information.
• Schedule telephonic interviews and coordinate onsite assessments.
• Coordinate with nurses and agencies to assign and update assessment status.
• Maintain strict confidentiality of financial, medical and personal data.

Skills

Bilingual

Job description

illumifin is seeking a Bi-lingual Customer Care Professional to support assessment services for insurance company clients. The role involves coordinating telephonic and face-to-face interviews, scheduling appointments, and handling sensitive personal information with discretion.

You will work with underwriters, agents, claimants, and a national network of nurses to ensure timely completion of assessments, maintaining data in illumifin databases and delivering compassionate service.