Policy Billing & Service Delivery Analyst

illumifin; Minnesota; On-site; USD 42,000 - 56,000; Full time

Job summary

illumifin in Minnesota is seeking a detail-oriented Billing Professional to join the Policy Owner Services team. The role focuses on handling billing inquiries, processing changes, and researching issues for a large client, ensuring timely and accurate processing of billing tasks.

The ideal candidate will communicate with internal departments and external client contacts, participate in client calls, and support training for team members to uphold service standards.

Responsibilities

• Handle billing inquiries and research, process billing changes, and assist with group payment allocations.
• Research and respond to escalated requests.
• Assist with training new and existing team members.
• Communicate daily with various internal departments.
• Communicate with external client contacts and participate in client calls/meetings.
• Contact enrollees to obtain missing information and explain procedures.
• Partner with Service team to ensure procedures are followed.
• Other duties as assigned.

Job description

illumifin in Minnesota is seeking a detail-oriented Billing Professional to join the Policy Owner Services team. The role focuses on handling billing inquiries, processing changes, and researching issues for a large client, ensuring timely and accurate processing of billing tasks.

The ideal candidate will communicate with internal departments and external client contacts, participate in client calls, and support training for team members to uphold service standards.