Remote PMO & Contracts Support Specialist

Cognizant; Little Rock (AR); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a PMO Support Specialist to join its PMO team. You will collaborate with project managers, finance, revenue teams and customers to support project setup, contract management, budgeting, invoicing, and operational excellence in a fast-paced environment.

The role emphasizes process improvement, consistency in project administration, and ensuring contractual and financial compliance across the project lifecycle.

Qualifications

• Experience reviewing customer contracts and budgeting principles.
• Experience with CRM/ERP systems; Oracle experience preferred.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Ability to satisfy applicable citizenship requirements for U.S.-based positions.
• Strong verbal and written communication, analytical and problem-solving skills.
• Excellent organizational, prioritization, and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively under pressure.

Responsibilities

• Document and maintain customer contacts, shipping locations, and invoice delivery requirements.
• Maintain customer billing rates and invoicing requirements, including charge numbers and related project controls.
• Document customer systems and associated system access requirements.
• Coordinate project updates resulting from customer-driven changes, including organizational changes and business transitions.
• Review customer contracts and complete contract classification activities.
• Monitor opportunity progression and support Project Managers with opportunity closure activities.
• Participate in contract classification training and ensure accurate contract documentation.
• Provide contract documentation to revenue and project management stakeholders.
• Respond to inquiries regarding contract status and documentation.
• Support contract research activities to facilitate revenue recognition requirements.
• Coordinate with internal teams to prepare for periods of high project setup volume.
• Complete initial project setups and subsequent project changes in accordance with contractual requirements.
• Monitor project setup reporting and ensure project and contract records remain accurate.
• Support project updates resulting from audits, customer changes, tax requirements, and business needs.
• Assist with the setup and maintenance of fixed-fee projects, including milestones and revenue alignment.
• Support the quoting process by ensuring consistency between contractual language, project structures, and invoicing requirements.
• Review project revenue structures and identify opportunities for alignment with project objectives where applicable.
• Help ensure required approvals are obtained in accordance with organizational policies and procedures.
• Participate in recurring reviews with Project Managers.
• Review upcoming change orders and project activity.
• Analyze project time reporting and support project financial reviews.
• Assist with customer approval requirements related to timesheets and invoicing, where applicable.
• Support internal and external audits by providing accurate project information and documentation.
• Document and improve internal processes, tools, templates, and procedures.
• Provide feedback and recommendations to leadership regarding process improvements.
• Support capability development initiatives and knowledge-sharing activities across the team.
• Contribute to continuous improvement efforts that enhance operational effectiveness and customer satisfaction.
• Adhere to all applicable health and safety requirements.
• Report hazards, risks, and safety concerns promptly and in accordance with company procedures.

Skills

Contract review

CRM/ERP experience

Excel

Communication skills

Analytical thinking

Time management

Tools

Oracle

Job description

Cognizant is seeking a PMO Support Specialist to join its PMO team. You will collaborate with project managers, finance, revenue teams and customers to support project setup, contract management, budgeting, invoicing, and operational excellence in a fast-paced environment.

The role emphasizes process improvement, consistency in project administration, and ensuring contractual and financial compliance across the project lifecycle.