Remote Platform Support Manager – Frontline, Member-Focused

Rainfall Ventures; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Wellness programs

Professional development reimbursement

Job summary

Spring Health is seeking a Manager, Platform Support to lead a frontline team delivering services within our Platform Support organization. This remote, full-time role reports to the Senior Manager, Platform Support and requires an agile leader who can ramp rapidly and translate operational complexity into clear frontline execution.

You will drive performance across productivity, quality, response times, and escalation accuracy, partnering with Product, Engineering, IT, Clinical Operations, and

Qualifications

• 5–8+ years of operations, customer support, healthcare admin, or related experience.
• 2–4+ years direct people-management experience in fast-paced environments.
• Hands-on experience leading teams for technical support, intake, triage, and escalation workflows.

Responsibilities

• Lead daily frontline member and provider support delivery with empathy and accuracy.
• Manage workflows: tech support, login issues, platform navigation, issue intake and triage, escalation.

Skills

People management

Frontline support

Coaching & development

Technical support

Zendesk / omnichannel tooling

Tools

Zendesk

Omnichannel routing

Job description

Spring Health is seeking a Manager, Platform Support to lead a frontline team delivering services within our Platform Support organization. This remote, full-time role reports to the Senior Manager, Platform Support and requires an agile leader who can ramp rapidly and translate operational complexity into clear frontline execution.

You will drive performance across productivity, quality, response times, and escalation accuracy, partnering with Product, Engineering, IT, Clinical Operations, and