Principal Platform Engineer – AI-Driven CXM Platform

Johnson & Johnson Innovative Medicine; Raritan (NJ); Hybrid; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Principal Platform Engineer – Sales to lead the CXM platform evolution in a hybrid role based in the U.S., including Raritan, NJ. You will drive architecture, standards, and reusable services for AI-enabled sales experiences across MSD, Teams, Outlook, and Co-Pilot.

The role requires strong leadership of large teams, experience with Microsoft Dynamics, Azure, and an enterprise AI ecosystem, and travel up to 20% within the region.

Qualifications

• 7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.
• 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
• 2+ years developing and using AI agents and orchestration platforms.

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.

Skills

Software engineering

Lead architect

AI agents

Platform modernization

Enterprise architecture

APIs & integrations

Microsoft Dynamics

Kubernetes

Docker

Git

Tools

SDKs

Jenkins

Terraform

Kubernetes

Docker

CI/CD

Job description

Johnson & Johnson is seeking a Principal Platform Engineer – Sales to lead the CXM platform evolution in a hybrid role based in the U.S., including Raritan, NJ. You will drive architecture, standards, and reusable services for AI-enabled sales experiences across MSD, Teams, Outlook, and Co-Pilot.

The role requires strong leadership of large teams, experience with Microsoft Dynamics, Azure, and an enterprise AI ecosystem, and travel up to 20% within the region.