Platform Engineer – AI CXM for Service & Repair

Johnson & Johnson Innovative Medicine; Washington; On-site; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Platform Engineer – Service & Repair to lead the CXM platform engineering efforts from NJ and across North America. Remote work options may be considered on a case-by-case basis and if approved by the Company.

This role focuses on defining the technical strategy, building reusable services and APIs, and enabling AI-driven experiences across Microsoft Dynamics, Azure, Co-Pilot, and related systems.

Qualifications

• 7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.
• 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
• 2+ years developing and using AI agents and orchestration platforms.
• Experience operating within highly regulated or complex enterprise environments.
• Expert in Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio.

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
• Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
• Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
• Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
• Build an engineering organization capable of supporting the long-term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.

Skills

Software engineering

Platform architecture

AI agents

Lead engineer

APIs & SDKs

Dynamics/Azure

Tools

API Gateway

MSD Connectors

Lambda

EKS

EC2

SNS

SQS

EventBridge

DynamoDB

RDS

S3

CloudFront

CloudWatch

IAM

Secrets Manager

Job description

Johnson & Johnson is seeking a Platform Engineer – Service & Repair to lead the CXM platform engineering efforts from NJ and across North America. Remote work options may be considered on a case-by-case basis and if approved by the Company.

This role focuses on defining the technical strategy, building reusable services and APIs, and enabling AI-driven experiences across Microsoft Dynamics, Azure, Co-Pilot, and related systems.