Remote Plant & Equipment Hire Desk Coordinator

CANAL & RIVER TRUST; United States; Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Remote working

Hybrid/hub visits

Job summary

Canal & River Trust invites applications for a Plant & Equipment Coordinator (Hire Desk Coordinator) to support the Operations team. You will coordinate plant and fleet availability, manage enquiries, and ensure data accuracy across the Hire Desk system while providing technical advice.

The role offers remote working with occasional hub visits and regional catch ups. Candidates should be ready to work from home and travel to hubs as needed.

Qualifications

• NVQ Level III or HNC in a technical customer service related discipline.
• Substantial experience in customer service and administration.
• Experience logging issues and providing initial solutions support.
• Budget management experience and familiarity with SAP is beneficial.
• Proficient in Word processing and spreadsheets to write reports (Power BI, Excel).

Responsibilities

• Provide a plant scheduling service, matching resources to tasks considering geography and availability.
• Manage Hire Desk communications and provide technical advice for effective solutions.
• Maintain the equipment database with up-to-date records and amendments.
• Produce reports on plant usage, performance, and maintenance schedules.
• Support financial processes including ordering, invoicing and asset management.
• Assess maintenance requirements within budget and route complex issues to expert teams.

Skills

Customer service

Administration

Budget management

SAP

Power BI

Excel

Education

NVQ Level III

HNC

Tools

SAP

Power BI

Excel

Job description

Canal & River Trust invites applications for a Plant & Equipment Coordinator (Hire Desk Coordinator) to support the Operations team. You will coordinate plant and fleet availability, manage enquiries, and ensure data accuracy across the Hire Desk system while providing technical advice.

The role offers remote working with occasional hub visits and regional catch ups. Candidates should be ready to work from home and travel to hubs as needed.