Remote Physical Security Systems Engineer II

Tech Systems Inc. (TSi); United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Tech Systems Inc. (TSi) is seeking a highly skilled Physical Security Systems Engineer II for remote work within the United States.

The role focuses on advanced implementation, integration, and support for Access Control, Video Surveillance, and other security platforms, with on-call obligations and occasional travel to client sites. The ideal candidate has extensive experience with LenelS2, Genetec, Avigilon, Milestone, and related systems, plus strong network and Windows administration skills,

Qualifikationen

• BS Degree in Information Technology, Computer Science, or equivalent preferred.
• PSP Certification, preferred.
• Five or more electronic security certifications (Lenel, Genetec, Avigilon, etc.).
• Hugs certification is a plus.
• IT Certifications: Networking, Microsoft, CompTIA, etc.
• 5+ years’ experience installing, upgrading, integrating, and troubleshooting electronic security system software and hardware.
• Advanced network configuration and troubleshooting.
• Experience with Windows-based platforms, system imaging, and remote management tools.
• Experience with healthcare or regulated environments preferred.
• Inbound/Outbound Call Center experience supporting internal and external customers.
• Experience with ticketing systems Zendesk, Freshdesk or others; ServiceNow a plus.

Aufgaben

• On-call work may be required, including coverage for nights, weekends, and holidays.
• Responds timely and thoroughly to escalation requests from Support Specialists.
• Provides ongoing software and hardware support for client systems, including Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems.
• Triages reported issues with a goal of remote resolution; escalation to a Solutions Architect if needed.
• Logs all support interactions in the ticketing system and maintains records of work performed.
• Provides project programming/implementation support for field technicians, remote or on-site as needed.
• Provides remote support for field technicians completing Preventative Maintenance activities.
• Assists in development and/or maintenance of internal and customer knowledgebases.
• Dispatches field support teams as appropriate.
• Follows standard operating procedures for closing out remote work orders.
• Ensures all technical documentation is updated for client environments.
• Conducts technology reviews and guidance for enhancements and refreshes.
• Ensures standards are followed and enforced via documentation and escalation.
• Maintains knowledge of industry trends (ONVIF, OSDP, IP/Cloud).
• Other duties as assigned by leadership.

Kenntnisse

Customer service

Communication skills

Time management

Problem solving

Ausbildung

BS Degree in Information Technology or CS

PSP Certification

Five+ electronic security certifications

IT Certifications: Networking, Microsoft, CompTIA

Tools

Zendesk

Freshdesk

ServiceNow

Remote management tools

Jobbeschreibung

Tech Systems Inc. (TSi) is seeking a highly skilled Physical Security Systems Engineer II for remote work within the United States.

The role focuses on advanced implementation, integration, and support for Access Control, Video Surveillance, and other security platforms, with on-call obligations and occasional travel to client sites. The ideal candidate has extensive experience with LenelS2, Genetec, Avigilon, Milestone, and related systems, plus strong network and Windows administration skills,