Remote Physical Security Systems Engineer II

Tech Systems, Inc.; United States; Remoto; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Tech Systems, Inc. is seeking a Remote Physical Security Systems Engineer II to implement, integrate, and troubleshoot enterprise security platforms across healthcare, commercial, and enterprise environments.

The role requires deep experience with access control, video surveillance, intrusion, and infant protection systems. Some travel to client sites may be required for deployments and on-site support.

Competenze

• BS degree in Information Technology or Computer Science preferred.
• PSP certification preferred.
• Electronic security certifications across Lenel/Genetec/Avigilon/Software House/Exacq/Milestone. Including five or more.
• Hugs certification is a plus.

Mansioni

• On-call coverage including nights, weekends, or holidays.
• Respond to escalation requests from Support Specialists.
• Provide software/hardware support for Access Control, CCTV, Intrusion, Infant Protection.
• Triage issues for remote resolution; escalate to Solutions Architect when needed.
• Log all interactions in the ticketing system with notes and resolutions.
• Provide remote project programming/implementation support; on-site when required.
• Support field technicians and remote Preventative Maintenance.
• Develop and update internal/customer knowledgebases.
• Dispatch field teams when appropriate.
• Close out remote work orders per SOP; maintain documentation.
• Keep system diagrams/config guides current for client environments.
• Recommend technology enhancements and refreshes; ensure standards.
• Stay updated on ONVIF/OSDP/IP/Cloud trends.
• Perform other duties as assigned.

Conoscenze

MS Office

Customer service

Communication

Time management

Problem solving

Formazione

BS in IT/CS

PSP Certification

Electronic Security Certifications

Hugs certification

Strumenti

Zendesk

Freshdesk

ServiceNow

Windows admin

Descrizione del lavoro

Tech Systems, Inc. is seeking a Remote Physical Security Systems Engineer II to implement, integrate, and troubleshoot enterprise security platforms across healthcare, commercial, and enterprise environments.

The role requires deep experience with access control, video surveillance, intrusion, and infant protection systems. Some travel to client sites may be required for deployments and on-site support.