Physical Security Systems Engineer I — Onsite in Atlanta

Tech Systems Inc. (TSi); Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tech Systems Inc. (TSi) seeks a Physical Security Systems Engineer I to implement, program, troubleshoot, and support enterprise physical security systems in the Atlanta area.

The role focuses on Access Control, Video Surveillance, Intrusion, and Infant Protection platforms with hands-on experience in LenelS2, Genetec, Avigilon, and other major systems. Based in Atlanta, GA, the position requires in-person attendance 3-4 days per week.

Qualifications

• Must reside within commuting distance of Atlanta, GA and report to office 3-4 days per week.
• BS Degree in Information Technology, Computer Science, or equivalent preferred.
• PSP Certification, a plus.
• Electronic Security Certifications: Lenel, Genetec, Avigilon, Software House, Exacq, Milestone, etc.
• IT Certifications: Networking, Microsoft, CompTIA, etc.
• 3-5 years’ experience installing and troubleshooting electronic security system software/hardware.
• Familiarity with networking fundamentals (IP, PoE, VLANs, VPNs).
• Experience with client-server applications and Windows-based platforms.

Responsibilities

• On-call work may be required, including nights, weekends, and holidays.
• Respond to escalation requests from Support Specialists.
• Provide ongoing software and hardware support for Access Control, Video Surveillance, Intrusion, and Infant Protection systems.
• Triage issues with a goal of remote resolution; escalate if needed.
• Log all support interactions in the ticketing system and maintain documentation.
• Provide remote or on-site project programming support for field technicians.
• Dispatch field support teams as appropriate.
• Follow SOPs for closing out remote work orders.
• Maintain up-to-date technical documentation for client environments.

Skills

Access control

Video surveillance

Intrusion detection

Infant protection

Networking fundamentals

Remote management

Customer service

Communication

Time management

Documentation

Education

BS Degree in Information Technology, Computer Science, or equivalent

PSP Certification

Electronic Security Certifications (Lenel, Genetec, Avigilon, Software House, Exacq, Milestone)

IT Certifications (Networking, Microsoft, CompTIA)

Tools

Zendesk

Freshdesk

ServiceNow

Job description

Tech Systems Inc. (TSi) seeks a Physical Security Systems Engineer I to implement, program, troubleshoot, and support enterprise physical security systems in the Atlanta area.

The role focuses on Access Control, Video Surveillance, Intrusion, and Infant Protection platforms with hands-on experience in LenelS2, Genetec, Avigilon, and other major systems. Based in Atlanta, GA, the position requires in-person attendance 3-4 days per week.