Remote Photo Finishing Tech Support Pro

CGS Nexus; United States; Remote; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote work

Training and development

Zusammenfassung

CGS Nexus provides nationwide technical support for photo finishing equipment installed in major retail locations. The team collaborates to minimize downtime through expert troubleshooting and exceptional customer service.

The role focuses on remote break/fix assistance, proactive monitoring, and responsive escalation. A customer‑facing technician with strong communication skills is essential to succeed in a remote work environment.

Qualifikationen

• Experience with remote troubleshooting tools and technical principles.
• Customer-focused with strong communication and multitasking skills.
• Familiarity with photo finishing equipment preferred.

Aufgaben

• Provide break/fix support via phone and email for photo finishing equipment nationwide.
• Perform remote troubleshooting of mechanical and software issues using VNC, TeamViewer, and NetOps.
• Proactively monitor systems and escalate issues to reduce downtime.

Kenntnisse

Remote troubleshooting

Customer communication

Photo finishing equipment

Tools

VNC

TeamViewer

NetOps

Jobbeschreibung

CGS Nexus provides nationwide technical support for photo finishing equipment installed in major retail locations. The team collaborates to minimize downtime through expert troubleshooting and exceptional customer service.

The role focuses on remote break/fix assistance, proactive monitoring, and responsive escalation. A customer‑facing technician with strong communication skills is essential to succeed in a remote work environment.