Remote Tech Support Specialist – Photo Finishing Gear

Nexus; United States; Remoto; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Remote work option

Collaborative environment

Training opportunities

Descrizione del lavoro

Nexus is seeking a Technical Support Specialist to provide break/fix support for photo finishing equipment nationwide. You will troubleshoot mechanical and software issues remotely, assist with setup and maintenance, and guide customers through procedures via remote sessions.

The role emphasizes customer-focused communication, multi-tasking, and proactive outreach to minimize downtime. A remote-friendly, supportive environment is offered with opportunities for training and development.

Competenze

• Experience with remote troubleshooting tools (NetOps, VNC, TeamViewer)
• Strong understanding of mechanical and software troubleshooting principles
• Customer-focused with excellent verbal and written communication skills
• Ability to manage multiple tasks and proactively reach out to reduce downtime

Mansioni

• Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment nationwide
• Live answer inbound communication to provide break/fix support
• Troubleshoot mechanical and software issues remotely using NetOps, VNC, TeamViewer, and FIDS
• Proactively monitor website offerings and connectivity status for online operations
• Contact retail sites showing connectivity errors or stock issues to reduce downtime
• Guide customers through software navigation and operational procedures via remote sessions
• Assist customers with locating part numbers, ordering parts, and installing customer replaceable units
• Support device swaps including media drives, printers, and DX printers during initial setup
• Escalate unresolved issues to Depot, OSSN, and DFS in a timely manner

Conoscenze

Remote troubleshooting

Problem-solving

Customer focus

Multi-tasking

Clear communication

Strumenti

NetOps

VNC

TeamViewer

Descrizione del lavoro

Nexus is seeking a Technical Support Specialist to provide break/fix support for photo finishing equipment nationwide. You will troubleshoot mechanical and software issues remotely, assist with setup and maintenance, and guide customers through procedures via remote sessions.

The role emphasizes customer-focused communication, multi-tasking, and proactive outreach to minimize downtime. A remote-friendly, supportive environment is offered with opportunities for training and development.