Remote Phones & Tickets Support Specialist

ModSquad; North Carolina; Remote; USD 21,000 - 39,000; Full time

Job summary

ModSquad is seeking Contractors for Phones and Tickets Customer Support in a primarily remote role. Join our network to work gigs on top-tier client projects and enjoy flexible schedules.

Responsibilities include assisting customers, following written workflows, and maintaining a friendly, helpful tone. Orientation is ASAP, with project hours listed in Pacific Time and English language requirement. Remote setup and security software may be required.

Qualifications

• Customer service orientation with ability to follow a documented workflow.
• Availability on weekdays and weekends.
• Maintains a friendly tone and helps team with feedback.

Responsibilities

• Assist customers to the right answers and guide them to optimal use of client products.
• Maintain high quality support across client projects.
• Adapt to project needs and shifting workload as required.

Skills

Customer service

Written workflow

Weekday/weekend availability

Friendly tone

Feedback adaptability

Shift flexibility

Job description

ModSquad is seeking Contractors for Phones and Tickets Customer Support in a primarily remote role. Join our network to work gigs on top-tier client projects and enjoy flexible schedules.

Responsibilities include assisting customers, following written workflows, and maintaining a friendly, helpful tone. Orientation is ASAP, with project hours listed in Pacific Time and English language requirement. Remote setup and security software may be required.