Bilingual Turkish-English Support Specialist (Remote)

ModSquad; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

ModSquad is seeking a remote Customer Service Representative fluent in Turkish and English to support a leading music streaming platform. You'll handle inbound inquiries, billing questions, and technical issues, using knowledge bases and workflows across multiple systems while delivering accurate, courteous service.

This fully remote role requires 40 hours per week during an 8-week orientation, with shifts based on Pacific Time; strong multitasking and rapid adaptation to evolving policies are

Qualifications

• Experience providing customer support through high-volume inbound messaging.
• Ability to navigate multiple systems and apply workflows.

Responsibilities

• Assist with account questions, billing inquiries, and technical troubleshooting.
• Manage 5–6 conversations simultaneously and follow knowledge-base workflows.
• Switch between systems while maintaining accuracy and pace.
• Adapt to evolving policies and deliver thoughtful customer experiences.

Skills

Turkish

English

High-volume support

Multitasking

Job description

ModSquad is seeking a remote Customer Service Representative fluent in Turkish and English to support a leading music streaming platform. You'll handle inbound inquiries, billing questions, and technical issues, using knowledge bases and workflows across multiple systems while delivering accurate, courteous service.

This fully remote role requires 40 hours per week during an 8-week orientation, with shifts based on Pacific Time; strong multitasking and rapid adaptation to evolving policies are