REMOTE Phone Representative 1

StorageMart | MMS; Ohio; Remote; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

StorageMart is seeking a Remote Phone Representative I to join our customer care team and manage inbound calls, delivering a friendly greeting and guiding customers through the storage rental process.

This role emphasizes excellent service, KPI achievement for call volume and conversions, and continuous knowledge of our storage solutions across U.S. markets.

Qualifikationen

• Experience in handling inbound calls and delivering friendly and professional greetings.
• Ability to guide customers through storage rental process and upsell where appropriate.
• Strong communication and objection handling to meet KPIs.

Aufgaben

• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that."
• Answers calls with the appropriate company name in the greeting.
• Complete all outbound calls as assigned.
• Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
• Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
• Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats and/or spells caller’s information back to the caller.
• Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
• Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
• Receptive to feedback and willing to improve and learn new information.
• Build positive relationships with callers through active listening and effective communication.
• Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
• Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
• Persuasive and resilient with the ability to handle objections and rejection.

Kenntnisse

Customer service

Communication

Sales process

Active listening

Jobbeschreibung

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2