REMOTE Phone Representative 1

StorageMart | MMS; Alabama; Remote; USD 26,000 - 29,000; Full time

Job summary

StorageMart is seeking a Remote Phone REP I to answer calls professionally, greet customers, confirm help, and assist with storage needs. You will stay informed on features and benefits to communicate options clearly.

You will guide callers through the sales process, clarify their information, handle objections, and strive to maximize bookings while meeting key performance indicators for call volume, conversion, and customer satisfaction.

Qualifications

• Answers all calls in a professional and friendly manner.
• Guides callers through the sales process to identify storage needs.
• Builds rapport and maintains effective communications.
• Handles objections with persuasiveness and resilience.
• Maintains knowledge of features and benefits to inform recommendations.

Responsibilities

• Answers calls with the correct company name in greetings.
• Completes outbound calls as assigned.
• Identifies caller storage needs and recommends solutions.
• Guides callers through the sales process and closes bookings.
• Documents interactions and adheres to performance metrics.

Skills

Active listening

Clear verbal communication

Persuasive communication

Customer service

Sales process understanding

Language proficiency

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2