REMOTE Phone Representative 1

StorageMart | MMS; Lorida (FL); Remote; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

StorageMart | MMS is hiring a Remote Phone Representative I. You will handle incoming and outbound calls, provide friendly customer service, and guide clients through the storage sales process to secure bookings.

The role emphasizes active listening, accurate information gathering, and effective communication to meet performance targets while representing the company with professionalism in a remote setting.

Qualifikationen

• Provide professional, friendly call handling.
• Greet with the company name and offer assistance.
• Guide customers through the sales process to booking.
• Handle objections and work toward closing bookings.

Aufgaben

• Answer calls professionally with a friendly greeting and offer of help.
• Answer calls with the company name in the greeting.
• Complete all outbound calls as assigned.
• Identify caller needs and confirm storage requirements.
• Follow the five agreements and review operator notes to address concerns.
• Guide callers through the sales process and close bookings.
• Verify caller information and cover rental terms, hours, and benefits.
• Build relationships through active listening and effective communication.
• Meet KPIs for call volume, conversion, and customer satisfaction.
• Stay informed about features and procedures to address inquiries.
• Persuasive and resilient in handling objections.
• Perform other duties as assigned.

Kenntnisse

Clear communication

Active listening

Sales process knowledge

Objection handling

Jobbeschreibung

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2