REMOTE Phone Representative 1

StorageMart | MMS; South Dakota; Remote; USD 26,000 - 30,000; Full time

Job summary

StorageMart is seeking a Remote Phone REP I to handle customer calls with a friendly, professional approach. You will confirm details, guide callers to storage solutions, and complete outbound tasks as needed. You’ll document interactions accurately and help drive bookings while upholding service standards.

The position emphasizes effective communication, resilience in handling objections, and adherence to performance metrics as part of a remote customer service team.

Qualifications

• Experience handling inbound calls with a friendly, professional tone.
• Ability to guide customers through a sales process and close bookings.
• Strong listening skills and accurate information capture.
• Resilience handling objections and maintaining a positive attitude.

Responsibilities

• Answer all calls in a professional, friendly manner with a clear greeting.
• Use the correct company name in greetings and responses.
• Complete outbound calls as assigned and follow scripts as needed.
• Identify customer storage needs and guide to appropriate solutions.
• Follow call process, notes, and wrap-up details (size, date, access).
• Explain rental requirements, hours, features, and benefits.
• Build positive relationships through active listening and effective communication.
• Adhere to KPIs for call volume, conversion and satisfaction.

Skills

Customer service

Phone etiquette

Communication

Sales

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2