REMOTE Phone Representative 1

StorageMart | MMS; Lake Michigan Beach (MI); Remoto; USD 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

StorageMart is seeking a Remote Phone Representative I to handle inbound and outbound calls, promoting storage solutions for customers across the United States. This entry-level position pays $19.50 per hour and requires professional, friendly communication.

You will follow a scripted sales process, address common questions about rentals, hours, and access, and strive to maximize bookings while meeting performance KPIs. Prior call-center experience is a plus.

Mansioni

• Answer all calls professionally with a friendly greeting.
• Use the company name in the greeting.
• Complete outbound calls as assigned.
• Address caller needs and guide to storage solutions.
• Ask about needs for manager, supplies, or other services and offer storage options.
• Follow the training, operator notes, and sales process to create urgency for bookings.
• Explain rental requirements, office hours, and access features.
• Repeat caller information for accuracy.
• Conclude calls with a clear wrap-up including dates and arrangements.
• Stay informed about features, procedures, and benefits of storage with us.
• Be persuasive and resilient when handling objections and rejection.
• Adhere to KPIs related to call volume, conversion, and customer satisfaction.
• Build positive relationships through active listening and effective communication.
• Be open to feedback and willing to learn new information.
• Perform other duties as assigned.

Descrizione del lavoro

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2