REMOTE Phone Representative 1

StorageMart | MMS; New Jersey; Remote; USD 23,000 - 32,000; Full time

Job summary

StorageMart is seeking a Remote Phone REP I to handle inbound and outbound calls, guiding customers through rental options and confirming details. The role emphasizes friendly greetings, accurate information, and effective communication to drive bookings while promoting our storage solutions.

Based in the United States with hiring for New Jersey and other listed states, this position offers remote work with a focus on customer satisfaction and sales performance metrics.

Responsibilities

• Answers all calls in a professional and friendly manner with a pleasant greeting and offers assistance.
• Answers calls with the appropriate company name in the greeting.
• Completes all outbound calls as assigned.
• Addresses caller needs such as storage, speaking with a manager, or supplies; confirms storage needs when asked.
• Follows the five agreements, reads operator notes, handles objections, and drives bookings.
• Guides callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats caller information to ensure accuracy and clarity.
• Reviews wrap-up details such as unit size and move-in date at call end.
• Covers rental requirements, office access hours, features, and benefits of renting with us.
• Stays informed about service features and procedures to address inquiries.
• Demonstrates persuasiveness and resilience in handling objections and rejections.
• Performs other duties as assigned.

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2