REMOTE Phone Representative 1

StorageMart | MMS; Columbus (OH); Remote; USD 22,000 - 32,000; Full time

Job summary

StorageMart seeks a Remote Phone REP I to handle inbound calls, greet customers, assess storage needs, and guide them through the rental process with a friendly, professional tone. You will answer calls using the company name, complete outbound calls, verify information, explain rental requirements, hours, and benefits, and strive to maximize bookings while delivering excellent customer service.

This entry‑level role offers an hourly wage of $19.50, remote work across the U.S., with ongoing

Qualifications

• Excellent communication and active listening skills.
• Professional and friendly telephone manner.
• Ability to guide callers through sales processes and close bookings.

Responsibilities

• Answer calls professionally with a greeting and the company name.
• Make outbound calls as assigned and complete follow-ups.
• Identify caller needs and recommend storage solutions, pricing, and terms.
• Follow company procedures, notes, and sales processes to maximize bookings.
• Provide accurate information on rental requirements, hours, and benefits.
• Build positive relationships with callers and handle objections with resilience.

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2