REMOTE Phone Representative 1

StorageMart | MMS; Bastrop (LA); Remote; USD 22,000 - 32,000; Full time

Job summary

StorageMart is seeking a Remote Phone Representative I to handle inbound and outbound calls, provide information on storage solutions, and guide customers through the rental process. The role emphasizes professional communication, accurate information gathering, and delivering excellent customer service in a remote setting.

Responsibilities include following call scripts, achieving KPIs for call volume and conversion, and persistently addressing customer needs while promoting StorageMart

Qualifications

• Answers all calls in a professional and friendly manner with a pleasant greeting.
• Answers calls with the appropriate company name in the greeting.
• Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.

Responsibilities

• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that."
• Answers calls with the appropriate company name in the greeting.
• Completes outbound calls as assigned.
• Addresses caller needs such as needs storage, speak with manager, needs supplies, and asks if they need storage when asked for something other than storage.
• Handles calls following the five agreements, reads operator notes, overcomes concerns, and creates urgency to secure bookings.
• Guides callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats caller information to ensure accuracy.
• Reviews call wrap-up details such as size held and upcoming date for access.
• Covers rental requirements, office and access hours as well as features and benefits of renting with StorageMart.
• Stays informed about features, procedures, and benefits to address inquiries; remains persuasive and resilient.

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.

Hourly Rate $19.50

Location: Remote

these are the only U.S. states we are currently hiring for:

• Alabama Arizona Florida Louisiana
• Michigan Missouri Nebraska New Jersey
• New York Ohio Oklahoma Oregon
• South Dakota Texas Vermont Wisconsin

Remote Phone REP I

1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
2. Answers calls with the appropriate company name in the greeting.
3. Complete all outbound calls as assigned.
4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
7. Repeats and/or spells caller’s information back to the caller.
8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
10. Receptive to feedback and willing to improve and learn new information.
11. Build positive relationships with callers through active listening and effective communication.
12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
14. Persuasive and resilient with the ability to handle objections and rejection.
15. Performs other duties as assigned#SME2