Remote Pharmacy Technician Supervisor Utilization Management

Socket.dev; New York (NY); On-site; USD 51,000 - 67,000; Full time

Job summary

Oscar is seeking a Pharmacy Technician Supervisor to lead the daily operations of the prior authorization technician team within the Pharmacy Utilization Management group. This remote role will mentor staff, optimize workflows, and drive quality and compliance, reporting to the Manager, Pharmacy Utilization Management.

You will oversee queue monitoring, coaching, performance reviews, and cross-training to prepare the team for market expansion.

Qualifications

• 4+ years of work experience in a pharmacy related field.
• 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
• 1+ years of people or project management experience.

Responsibilities

• Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
• Monitor productivity and quality metrics, providing regular coaching and performance reviews.
• Be the resource for complex intake issues, escalated provider inquiries, and system glitches.
• Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
• Partner with cross-functional leadership to develop, update, and organize training resources.
• Participate in a rotated weekend and holiday on-call schedule to monitor queues and support the team.
• Ensure compliance with all applicable laws and regulations.

Skills

Pharmacy experience

Prior authorization

People management

Regulatory compliance

Education

High school diploma

Job description

Oscar is seeking a Pharmacy Technician Supervisor to lead the daily operations of the prior authorization technician team within the Pharmacy Utilization Management group. This remote role will mentor staff, optimize workflows, and drive quality and compliance, reporting to the Manager, Pharmacy Utilization Management.

You will oversee queue monitoring, coaching, performance reviews, and cross-training to prepare the team for market expansion.